Last updated: 1st August 2026

1. Terms and Conditions

Welcome to Chandra Sales Coach / Excellence Leadership Academy ("we," "us," "our," "the Coach"). By purchasing or enrolling in any of our programs, coaching services, diagnosis sessions, workshops, or digital products (including but not limited to the Sales Authority Diagnosis, coaching programs, training programs, and the "Ultimate Sales Differentiator" eBook), you ("the Client") agree to be bound by these Terms.

Nature of Our Services We provide sales coaching, training, and consulting services. Coaching is a guidance and accountability process — it is not a guarantee of results. Results depend on the Client's own effort, consistency, and implementation, which are entirely within the Client's control and outside ours.

Commitment-Based Programs Programs sold as 3-month, 6-month, or 12-month engagements are sold as a complete package, not as a set of individually cancellable months. When you enrol, you are reserving a coaching seat, curriculum access, and coaching bandwidth for the full duration of the program, and the full program fee becomes payable regardless of how much of the program you personally attend or implement.

Client Responsibility to Implement The Client is responsible for attending sessions, completing assigned work, and implementing what is taught. Non-attendance, non-implementation, loss of motivation, or change in business priorities on the Client's part does not constitute a service failure by us and does not entitle the Client to a refund, discount, or exit from payment obligations.

Payments Full fees (or the complete instalment schedule, if a payment plan is offered) must be honoured for the entire program duration selected at enrolment — even if the Client stops attending partway through. We do not prorate fees based on partial attendance.

Intellectual Property All program content, frameworks, worksheets, videos, and materials (including the Zero-Chase Revenue System and related content) remain the intellectual property of Chandra Reddy Konda / Excellence Leadership Academy.

Limitation of Liability We are not liable for indirect, incidental, or consequential damages, including loss of business or profit, arising from the Client's use of, or failure to implement, our coaching. Our total liability in any case is limited to the amount paid by the Client for the specific service in question.

Governing Law These terms are governed by the laws of India, and disputes are subject to the jurisdiction of courts in Hyderabad, Telangana.

2. Privacy Policy

2. Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us.

Information We Collect

• Contact details (name, phone number, email address) provided via forms, calls, or checkout

• Payment information processed securely through our payment gateway (we do not store your card, UPI, or bank details ourselves)

• Communication history relevant to coaching delivery

How We Use Your Information To deliver your program, communicate about sessions/payments, and occasionally share updates about our programs (you may opt out).

Data Sharing We do not sell or rent your personal information. We share limited information only with trusted service providers (payment gateway, scheduling, email tools) needed to deliver our services.

Your Rights You may request access to, correction of, or deletion of your personal data by writing to chandra@elaindia.com.

3. Refund Policy

Our programs are sold on a No-Refund basis, except where explicitly stated below. This applies once a Client has enrolled and been given access to the program, community, curriculum, or scheduled their first session — regardless of how much of it they go on to attend or complete.

Why we hold this policy Coaching seats, curriculum time, and coaching bandwidth are reserved exclusively for each enrolled Client from the moment they join. Results depend on the Client's consistency and implementation, not solely on session delivery — so non-implementation, loss of interest, change in business circumstances, or personal unavailability on the Client's part are not treated as grounds for a refund.

No refund is due if:

• The Client does not attend sessions

• The Client does not implement what is taught

• The Client decides, at any point, that the program "isn't for them"

• The Client's business priorities change

• The Client pauses or drops out before completing a 3, 6, or 12-month program (see Section 4 — full fees remain payable)

Refunds are only issued if:

• We cancel or discontinue the program from our side before it is delivered, or

• We are unable to deliver the core service promised (e.g., a paid diagnosis session that never took place due to our error), in which case a refund or reschedule will be offered at our discretion.

Digital Products (eBooks, self-paced content) Non-refundable once delivered/accessed, as content is instantly available.

How Refunds (Where Applicable) Are Processed Email chandra@elaindia.com with your name and transaction ID. Approved refunds are processed within 7–10 business days to the original payment method.

4. Cancellation Policy

Client-Side Cancellation Does Not Cancel the Payment Obligation Enrolling in a coaching or training program (3, 6, or 12 months) is a commitment to the full program fee, payable in full or per the agreed instalment schedule. If a Client chooses to stop attending, pause, or drop out at any point during the program:

• The Client remains liable for the full program fee, including any remaining instalments.

• We do not treat this as a valid program cancellation — it is treated as a client-side pause, not a termination of the agreement.

• The Client's seat/access will be held, and the Client may resume and complete the remaining sessions/curriculum whenever they are ready, within a reasonable period, at no additional cost — but the payment schedule originally agreed continues as per the enrolment terms and is not paused, reduced, or waived on account of the Client's absence.

Rescheduling Individual Sessions Individual calls or sessions (not full program cancellations) may be rescheduled with at least 24 hours' notice. Less than 24 hours' notice or a no-show will count as a session delivered/utilised.

Cancellation by Us If we cancel or discontinue a program, workshop, or session from our side, the Client will be offered a full refund for the undelivered portion, or a reschedule, at the Client's choice.

Contact for Cancellations Email chandra@elaindia.com or call +91 8977844855 (10 am – 6 pm IST).